Order Cancellation Policy

We understand that you may need to cancel an order from time to time. The following outlines our cancellation procedures and related information.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a request through any of our available customer service channels. In such cases, you will receive a full refund equal to one hundred percent of the amount you paid, at no additional cost.

2. Cancellation of Shipped Orders

If your order has already been shipped, it cannot be canceled. However, you may initiate a return after the order has been delivered. To proceed, please follow the return instructions included with your package or contact our customer service team for further assistance.

3. Refund Process

Processing Time: Once we receive your cancellation request and it has been approved, the refund will be processed within one to five business days.

Return of Funds: The refund will be issued to your original method of payment.

4. Contact and Assistance

If you have any questions regarding order cancellation or require assistance, please contact us through any of the following channels:

Phone:+1 (214) 554-6414

Email:service@housnice.com

Address:4905 N Galloway Ave #1102,Mesquite,TX 75150,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)